Frequently Asked Questions
How can I purchase more than 100 Ad Credits via AgentNet app?
The purchase quantity is fixed at 100 Ad Credits, with multiple purchases allowed. If you wish to purchase more than 100 Ad Credits at-a-go, you can contact our Customer Service at 02-204-9555 (Mon - Fri 9am - 6pm, closed on Public Holiday) for assistance.
Why am I not seeing this option to top up my Ad Credits via my AgentNet app?
This in-app purchase option is only available for iOS users. If you are an iOS user, you might want to update your AgentNet if you do not see this purchase option.
What is the validity period of these Ad Credits?
They will be valid for 12 months.
How long does it take for the Ad Credits to be issued, upon payment completion?
The credits will be issued immediately.
If the balance is not updated, kindly check your credit balance after some time. Alternatively, you can contact our Customer Service at 02-204-9555 (Mon - Fri 9 a.m. - 6 p.m., closed on Public Holiday) for assistance.
For general enquiries, please reach out to our Customer Service at the following:
Phone: 02-204-9555 (Mon - Fri 9 a.m. – 6 p.m., closed on Public Holiday)
Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page